Commonwealth Bank App
The newly updated CommBank app delivers a more personal and user-friendly experience while retaining all the great features that make it Australia’s number one banking app.
New-look dashboard: The app’s redesigned dashboard gives you convenient access to all your important information in one place. This centralized view makes it easy to stay on top of your finances and navigate the application efficiently.
Statement and transaction review: With the CommBank app, you can easily view your account statement and transactions. This feature allows you to stay informed about your financial activities, ensuring transparency and control over your money.
Transfer money with ease: Whether you need to send money to someone or transfer money between your own accounts, this app simplifies the process. Executing trades is fast and straightforward, allowing you to manage your money conveniently.
Experience enhancements and improvements to CommBank apps tailored to deliver a more personalized banking experience while incorporating the familiar features you love.
Is the Commonwealth Bank app closed?
Yes, the CommBank app is currently closed. Commonwealth Bank has experienced a widespread technical glitch, leaving its users unable to make purchases with their cards or access their accounts online. A “technical issue” identified by the bank was preventing customers from transferring money and paying bills.
Some people are unable to use credit cards to pay for necessities such as fuel, medicine or rent. Users are encountering error messages while trying to access NetBank online banking services and CommBank mobile app.
There were also reports of difficulties accessing CommSec, the bank’s financial services arm, with some customers having direct debits failed for bill payments.
Customer Jade Bury from Bundaberg was frustrated when she was refused access to her credit card at a doctor’s appointment. After contacting the bank’s customer service team via Facebook, she received a suggestion to borrow money from family or friends. She was unhappy with this and expressed her dissatisfaction.
The widespread technology outage has affected a variety of banking services, causing inconvenience and frustration for Commonwealth Bank customers, who are unable to complete basic transactions and access their accounts.
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What went wrong with the Commonwealth Bank?
Customers of Commonwealth Bank, one of Australia’s largest banks, experienced a severe power outage on Monday, causing disruption and frustration. The bank alerted customers in the morning about issues with its app and online banking services. Upon opening the banking app, customers will receive an error message stating that the current balance is unavailable and the balance from the last login will be displayed. Desktop users also encountered a message apologizing for the problem.
Commonwealth Bank acknowledged the difficulties faced by customers and assured them that an investigation was underway to resolve the issue. In an update at 4pm, the bank confirmed that services were being restored and the cause of the problem had been determined. However, some payments may still be delayed as service resumes.
To reduce pressure on customer service call centres, the bank is asking customers to avoid long queues and instead visit their website for updates. However, heavy query volumes were reported, leading to longer wait times.
As of 9 a.m., more than 3,000 customers reported problems accessing its service, according to Down Detector. Frustrated customers took to social media to express their displeasure, calling the inability to withdraw funds ridiculous. Some users found themselves stuck without access to their accounts while trying to pay for groceries or gas.
The outage occurred on the first day of the school holidays, causing further inconvenience to customers. The outage affected online transfers, ATMs and electronic funds transfers. Social media platforms were flooded with complaints about the situation, with one person describing it as “absolute chaos”. Another user made an urgent request for information about the app and online banking outage as they needed to transfer money to pay for basic expenses like groceries and bills.
Commonwealth Bank acknowledges the inconvenience caused by the outage and thanks customers for their patience while services are restored.
How long will it take for the Commonwealth Bank to fail?
It’s unclear how long the Commonwealth Bank will be closed. A major outage at the Commonwealth Bank has left millions of Australians unable to access funds or transfer money. Customers encountered a warning stating “The current balance is unavailable” when trying to access the app, while desktop users faced an error message. NetBank users were also affected and were unable to access their accounts, transfer money online or make purchases using their cards.
The Commsec brokerage app and website were down, and some people reported problems with ATM machines. The bank has launched an urgent investigation and urged customers to be patient and avoid calling overloaded customer service centres. Many frustrated customers expressed their dissatisfaction as they were unable to pay for daily necessities such as groceries, medicines and petrol.
Some customers traveling abroad have been left in limbo, experiencing card declines and communication issues. The bank has apologized for the inconvenience and assured customers that updates will be provided.
When will the Commonwealth Bank be restored?
It’s unclear when CommBank will be restored as there is no official confirmation of the backup. Commonwealth Bank has announced that the issue that caused the major outage has been resolved, but they have not revealed the specific cause of the lengthy outage. The bank apologizes for the inconvenience and says it understands how much customers rely on its services.
They acknowledged that some payments may still experience delays as services gradually come back online. The bank’s call center was flooded with calls and although branches remained open, staff were unable to provide further information about the ongoing outage.
Commonwealth Bank app outage
Commonwealth Bank has reported problems for customers accessing its online banking service, but the bank said services have now been “restored”. Users are having trouble transferring money within the app, and many are unable to use their cards to make purchases. At 4 p.m., CommBank posted an update on its website, confirming that the cause of the problem had been identified and that services were being restored.
Some customers took to social media to express concerns about having zero balances in their accounts, while others experienced difficulties using EFTPOS services. The outage caused a surge in demand at call centers and branches as customers faced difficulties accessing their accounts. Notably, more than 7 million people use the Commonwealth Bank app.
Current balance is unavailable
Thousands of customers trying to access the app encountered “Current Balance Unavailable” alerts. The issue also affects Netbank users who are unable to access their accounts, perform online fund transfers or make purchases using their cards.
Commonwealth Bank of Australia has launched an investigation into the matter and is expected to provide an update on the outage later today. The bank confirmed they were urgently investigating the incident and thanked customers for their patience.
Disclaimer: The above information is for general information purposes only. All information on this website is provided in good faith, but we make no representations or warranties, express or implied, as to the accuracy, adequacy, validity, reliability, availability or completeness of any information on this website.